We have had a couple of bad experiences at the pediatrician recently. Nothing bad from the docs, but just a low level of customer service. (It shouldn’t take over 90 minutes for a well child visit and vaccines. I also shouldn’t have to worry that the appointment we made on the phone this morning didn’t make it into the computer. I shouldn’t have 2 non-returned phone messages to the nurse line over the past month for separate issues. I shouldn’t have to leave multiple message about an incorrect account balance only to have to explain it repeatedly and DRAW an explanation for someone to realize they owed us money.)
I’m thankful for our pediatrician’s office. We chose it over 9 years ago when we were pregnant with Abby. They came highly recommended. And, up until recently, we really haven’t had any problems. I understand emergencies come up and just the nature of a pediatrician’s office means you might have to wait sometimes. But, the visits we’ve had in the past 6 months have bordered on insane as far as waiting goes. At one appointment, we actually were placed in a storage room as the patient room because they were so busy that day. Ok, seriously, you have appointments people. How can you be that busy without knowing it in advance?
I did discover that part of the problem is they overbook. By a lot. A whole lot. They only allow for about 10 minutes between appointments. I’ve been to an appointment that was the shortest ever and it was longer than 10 minutes. That is just unrealistic when you are dealing with kids. This has gotten to be so frustrating that we are seriously considering finding a new practice. While I really do like many of the doctors, I’m finding the front office staff and the lack of timeliness to be a huge issue. But, we have weekend office hours for sick visits…and not every practice has that. And kids always seems to get sick on the weekend, right?
Me: Magic 8 Ball, should we stick with what we know and just plan for 90+ minute appointments and call back right after making a same day appointment to confirm or should we start searching for a new pediatrician?
Magic 8 Ball: Concentrate and ask again.
Me: [Concentrating] Magic 8 Ball, should we stick with what we know and just plan for 90+ minute appointments and call back right after making a same day appointment to confirm or should we start searching for a new pediatrician?
Magic 8 Ball: Better not tell you now.
Me: Oh, bite me.
Guess I’ll just have to ponder this one a little bit longer.